Our commitment to hygiene and safety:

• We inform guests about the hygiene regulations upon check-in.
• We train our employees daily about hygiene measures;
• We do not permit crowding at the hotel reception, instead, our guests wait in the lobby at a distance from one another, checking in one at a time.
• We ask that all guests and staff keep a safe distance from one another and avoid direct contact. At the reception and other hotel areas, a minimum distance must always be maintained.
• All premises and public areas are cleaned and disinfected in accordance with the hygiene regulations: An additional emphasis is placed on keeping the rooms clean both during and following visitors’ stays. Special attention is paid to areas with high contact points, such as keys, buttons, door handles, locks, furniture surfaces, TV remote controls, etc.
• In every area that is open to the public, including the restaurant, lobby, children’s corner, entrances, and public restrooms, disinfectants that are effective against viruses are available
• The restaurant staff seats visitors at a distance to avoid crowding.
• Restaurant tables are disinfected as soon as they are no longer occupied and before a new guest uses them.
• The buffet surface and other auxiliary modules for the food and beverages, as well as the beverage dispensers and vending machines, are also disinfected.
• Hygiene precautions have been strengthened in the restaurant hall and kitchen, as well as the children’s corner, gym, and spa area.
• Hygiene precautions have been strengthened in the restaurant hall and kitchen, as well as the children’s corner, gym, and spa area.

Guests experiencing illness symptoms are asked to remain in their rooms and contact a doctor through the reception desk.

• Our staff wash their hands and use hand sanitizer on a frequent basis.
• We clean and disinfect all workspaces on a regular basis.
• If one of our employees or a member of their family is not feeling well, the directive is to stay at home and clarify their situation before returning to work.

Information about your hotel reservation/cancellation
If you have an existing reservation, we would be glad to see you and we would like to ensure you that we are taking all reasonable precautions to create a safe environment. However, please contact the hotel in advance to ensure that your stay can take place as planned

Please note the following:

• There is force majeure in case the hotel or destination area is quarantined or otherwise unavailable. In this situation, you are able to cancel your reservation free of charge, regardless of the booked rate. It is necessary that this is confirmed by the authorities.
• If you wish to cancel your reservation for free and the hotel is not in an area under official quarantine, you do not have the exclusive right to a free cancellation or refund of an already paid stay if you have not booked a rate that can be canceled for free.

Of course it is important for us to reach to a mutual agreement with you. If you wish to postpone or cancel your reservation, please contact the hotel directly so that we can find an individual solution for your reservation.

Of course it is important for us to reach to a mutual agreement with you. If you wish to postpone or cancel your reservation, please contact the hotel directly so that we can find an individual solution for your reservation.

We recommend that guests who have made their reservations through an online platform, a travel agency, or another supplier, to get in touch with them for more information.